FAQ

Free SG delivery for orders above S$100!
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FAQ
FAQ

Go to our online store, select the item, type, size, plus all the relevant fields, and add it to cart. At cart-out, select standard or express delivery. Click check out to enter your delivery details and follow the instructions to make payment.

Please email us at contact@twfs.com or call us at (65) 8588 8911 immediately! Quote your order number and delivery date so that we can sort it out quickly for you.

Upon check out and payment made, you should receive an automated email reply with an order number #xxxx. As this email is automatically generated, do note that it may end up in spam.

Your order is only confirmed upon successful payment and you will receive an order confirmation email.

Our standard delivery will be made within 3 working days between Mondays to Fridays (excluding Public Holidays).

You can request for express delivery for urgent orders by paying a flat fee of SGD 30 per location. Same day express delivery can only apply to confirmed orders received before 10am on that day.

Delivery during festive seasons such as eves of Public Holidays, Valentine’s Day, Chinese New Year, Christmas, and New Year’s Day, may incur additional delivery charges due to demand. To avoid additional delivery charges, please submit your order in advance.